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Posted on 06/16/2017

Bilingual Office Assistant

Go clean Group LLC - Grayslake, IL

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Base Pay Rate13.50

Position TypeFull Time

Job Description

 

SUMMARY:

 

 

Handles all incoming customer lead calls generating calls to appointments,

participates in hiring process and administrative functions supporting employees

and customers including the completion of office tasks for the office operation.

 

ESSENTIAL FUNCTIONS:

 

 

•          Handle customer inquiries and follow telephone scripts to persuade

potential customers to schedule an in-home consultation or

prospective employees to complete an employment application.

•          Responsible for the supply and intake of lead calls and accurate

completion (100%) of the lead card.

•          Answer all incoming phone calls within three rings.

•          Assist in New Hire Orientation, new hire paperwork and the

maintenance of employee paperwork processes.  

•          Follow internal procedures for scheduling and confirming bids  

•          Confirm prospective customer appointments with a "live" phone call

within 24 hours of the scheduled appointment.  

•          Maintain adequate inventory levels of supplies.  

•          Responsible for data entry to MM360.

 

•          Maintain all business files including customer files, closed leads,

employee files, etc.

•          Prepare team member books and assignments for the scheduled day.

•          Plan and organize customer schedule.

•          Maintain a clean, organized and professional office area.

•          Maintain positive customer and employee relations

•          Assist in the maintenance and preparation of cleaning product

dispensers and microfiber cloths.

•          Perform all office functions and other reasonable, related duties as

assigned or requested

Job Requirements

To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The attributes listed below are representative of the knowledge, skills and/or ability preferred for the position.

 

EDUCATION and/or EXPERIENCE:

 

•          High school diploma or GED required.

 

•          One to two years of general business experience with customer

interface preferred.

 

LANGUAGE SKILLS:

 

•          Ability to read, analyze and interpret general business procedures.

•          Ability to write reports, business and customer correspondence.

•          Ability to effectively present information and respond to customer

questions.

•          Ability to read, write and speak English fluently.

  • Bilingual

 

COMPUTER SKILLS:

 

•          Basic computer skills including Word and Excel. 

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