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Posted on 04/04/2017

Hotel Maintenance

Hyatt Regency Lisle - Lisle, IL

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Job Description

  • Perform basic upkeep throughout the property for all rooms and common areas.
  • Has general knowledge of procedures for repairing and/or replacing all types of plumbing equipment.
  • Handle minor in-house repairs such as removing and replacing bathroom tile, repairing wallboard, painting, wall vinyl, carpentry, carpet cleaning, etc.
  • Maintain basic upkeep of all areas by ensuring all furniture, fixtures, door locks and electrical equipment are in working order.
  • Make systematic checks of all guest room electrical appliances, circuits, televisions, refrigerators, and light fixtures; must be able to repair most interim deficiencies to ensure items are in working order.
  • Locate and correct in-room heating, ventilation, air conditioning (HVAC), cooling and chilled water systems, and adjust HVAC units to include systems and control checks; repair or replace these units as needed.
  • Inspect, maintain and clean hotel exterior areas, parking lot, and landscaping.
  • Inspect, maintain and clean hotel whirlpool/spa and swimming pool
  • Ensure familiarity with all major shut off stations including water, electric, sprinkler, fire alarm.
  • Report request for major repairs to Chief Engineer.
  • Maintain tools, workspaces, equipment, property exterior and grounds to ensure cleanliness.
  • Utilize basic hand and power tools required for general maintenance.
  • Complete preventive maintenance program checklist and maintenance records.

Safety and Security:

  • Return hotel keys at the end of shift.
  • Announce presence before entering guest rooms.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Report any suspicious activity of guests, visitors or staff.
  • Properly label any lost/found articles and turn in to their program manager assigned by the GM.
  • Perform duties in accordance with safety and security policies.
  • Perform duties in accordance with OSHA, hazcom and blood borne pathogens regulations.

Customer Service and Guest Satisfaction:

  • Respond to staff and guest requests for immediate repairs.
  • Maintain a high standard of personal appearance and a proper uniform.
  • Greet guests, visitors and staff in a courteous and friendly manner.
  • Smile, acknowledge and greet guests in rooms and or in passing.


  • Perform other duties as assigned, requested or deemed necessary by Chief Engineer, GM and ownership.
  • When asked, inspect or clean public areas to ensure high level of presentation.

Job Requirements

Skills, Educational Background and Experience:

  • High school diploma, GED, or equivalent years of relevant work experience required.
  • 1 + year previous experience and maintenance / grounds experience.
  • Must have working knowledge of general repair, plumbing, painting, HVAC or electrical.
  • Previous hotel maintenance experience preferred.
  • Friendly demeanor and good customer service and communication skills.
  • Able to work efficiently under the time constraints.
  • Possesses good organizational and prioritization skills.
  • Able to work independently and with others.
  • Ability to hear, speak and comprehend the English language sufficient to understand and communicate with managers, co-workers and guests; and read safety and emergency labels and warnings
    • Able to work flexible schedule including holidays, weekends or longer than 8 hr. days if needed.
    • Must be able to be reached by phone after normal hours 24/7 and may need to come into hotel to tend to emergencies.

Physical, Mental and Environmental Requirements:

  • Ability to work with cleaning chemicals.
  • Must be able and willing to work both indoors and outdoors in all types of weather
  • Must be able to and shovel snow
  • Firm and simple grasping are required for all aspects of work and there may be some tests requiring fine manipulation skills, such as using small tools for repairs.
  • Majority of work shift requires standing or walking, up to 90% of the work day.
  • Many tasks require sitting, bending, stooping, wheeling, and or positioning to accomplish.
  • Able to lift and carry up to 40-plus pounds is common, and up to 140 pounds with assistance.
  • Reaching is required at all levels throughout the work.
  • Some tasks require twisting of the torso.
  • Pushing and pulling actions are required in excess of 60 to 70% of the time.
  • Crouching and kneeling are required approximately 25% of the time, particularly when cleaning bathrooms and under furniture.
  • Crawling may be required up to 10% of the time.
  • Climbing up and down stairs is required and may be required up to 50% of the time.

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