Posted on 09/15/2017

Guest Service Agent

Hyatt Regency - Deerfield, IL

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Job Description

  • Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
  • Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.
  • Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy

Job Requirements

Requirements

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent required.

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