Posted on 09/13/2017

Customer Service Phone Representative

Christian Liberty Academy - Arlington Heights, IL

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Position TypeFull Time

Job Description

Christian Liberty Academy has a full time position open in their home schooling division. The representative will be expected to learn our products - from achievement testing to a single book to our full service home school program - and be able to share that information with home schooling families that contact us from throughout the US and in about 20 different countries.

The phone representatives help families determine which products are appropriate for their students and their situation.  We also field calls regarding expected delivery times, course requirements, a missing book from a shipment, how much is owed, and "Did my student meet graduation requirements?"  Some families share the hard times they are experiencing such as sick family members, a wayward child, loss of job or housing, loss of a family member, and other disasters such as fires, floods, hurricanes, etc.  Sometimes the customer service rep will have a chance to pray with the customer.

 

Job Requirements

Christian Liberty Academy is looking for a person who is willing to learn and truly enjoys helping people via the phone.  We need a full time worker able to work 8:30 - 4:30pm M-F, year round.  The Applicant needs to be able to type 35 wpm and have experience with Microsoft Office.  Knowledge and/or interest in home schooling is preferred along with previous customer service experience - especially phone work.

Application Instructions

Resumes may be mailed to

Ellen Longabaugh

CLASS

502 W. Euclid Avenue

Arlington Heights, IL  60004

Your resume may also be e-mailed to ellenl@homeschools.org

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