Posted on 06/14/2017

Room Attendant

Trivedi Hospitality - Des Plaines, IL

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Job Description

 

Cleaning Responsibilities

  • Change and replace all bed linens and towels.
  • Sanitize and clean all restrooms.
  • Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
  • Vacuum/mop all floors.
  • Restock all room amenities.
  • Assure all rooms are set up to company standards.
  • Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

 

Guest Service

  • Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

 

Other Duties as Assigned

  • Completes daily housekeeping report
  • Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
  • Reports any maintenance, security, or safety issues to the appropriate staff.

 

Job Requirements

  • High School Diploma, GED, or equivalent years of relevant work experience required.

  • Previous housekeeping experience highly preferred.

  • Ability to efficiently work under time constraints.

  • Superior customer service skills.

  • Ability to work with cleaning chemicals.

  • Must be able to lift, push, and pull 25-50 pounds frequently.

  • Able to work a flexible schedule.

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