Posted on 06/04/2017

Team Leader

HoneyBaked Ham - Rolling Meadows, IL

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Job Description

  • Manages Store Operations as assigned by Manager.
  • Assumes all operational control in the absence of Manager.
  • Maintains product availability for Customers.
  • Executes basic Store opening / closing procedures and daily / weekly reports.
  • Performs various administrative functions i.e banking and daily checkout.
  • Monitors and manages product quality on Front of House and Back of House using established processes and tools.
  • Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.
  • Ensures proper use of equipment.
    • Monitors stocking and clean up duties.
    • Ensures FIFO rotation of all product in FOH.
    • Handles complaints with 100% Customer satisfaction according to Company policy.
    • Participates in catering and gifting sales and fulfillment in all B2B and Catering processes.
    • Maintains Product Knowledge Expert status in all Retail Merchandise.
    • Is able to effectively work and train all positions in front of the house.
    • Communicates QA issues to Managers immediately.
    • Communicates Management Bulletin information to staff, fulfilling the action steps required in the absence of store management.

     

Job Requirements

  • At least 1 year of restaurants or service industry experience is desirable.
  • Basic computer skills including Microsoft Word, Excel and Outlook.

 

 

EDUCATIONAL REQUIREMENTS:

  • High school diploma required.

 

 

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:

  • Physical dexterity and mobility to perform demands of the job including lifting up to 65 pounds.
  • Strong communication and interpersonal skills.
  • Successful completion of Team Leader Certification program.
  • Have a drivers license and reliable transportation
  • Must be at least 21 years old

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