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Posted on 05/31/2017

Front Desk Agent Full Time and Part Time

Holiday Inn Elgin - Elgin, IL

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Job Description


Do you see yourself as a Front Desk Agent?   


What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.




Come check out our renovated hotel, including lobby, restaurant, meeting rooms and guest rooms.

In Elgin, IL  you’ll find a variety of attractions and the Holiday Inn Chicago-Northwest Elgin puts you in the center of them all. Discover all that Elgin has to offer at this convenient, full-service hotel.

Corporate travelers arriving at the O'hare Airport at are about just 36 miles from our hotel. You’ll enjoy clean and comfortable lodging that will help you stay productive on the road. Free Internet, a 24-hour Business Center and flexible meeting spaces are sure to accommodate business needs for individuals and groups. 

This modern and cozy facility is just minutes away from major shopping and dining at districts. Our location puts you near Hoffman Estates, Schaumburg and Barrington areai




This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.






Job Requirements

Job Requirements: Manage and resolve all guest complaints (and compliments) in a professional and courteous manner. 
*Maintain guest accounts: vouchers, gift certificates, Cash and Credit Cards etc... 
*Ensure that the front desk and back office is clean and well organized. 
*Resolves complaints and inquiries concerning service and facilities. 
*Ability to communicate with public, hotel staff and management in a professional manner. 
*Attend to daily operational requirements of standard opening and shift procedures. 
*Initiate and monitor shift check lists for proper completion of tasks. 
*Provide effective communication to all departments of guest activity. 
*Respond to all guest needs and requests in a timely manner. 
*Previous Hotel experience is a plus.
*Requires Interpersonal skills, Computer skills, Typing, Patience and Understanding and Customer Service Orientation
* Provides a professional image at all times through appearance and dress. Follows company policies and procedures.
*Will also be required to do any miscellaneous duties assigned. Management will train for the position. 


Requirements include holding a High School diploma or equivalent, plus one year front desk/guest service experience. Some college is preferred.  You may be required to work nights, weekends, and/or holidays.



In return we'll give you a competitive financial and benefits package which may include healthcare support and dental. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.


So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.


IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.



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